OVERVIEW
Zunu Mail is a secure email service that offers end-to-end encryption, privacy-focused features, and a user-friendly interface. The goal of this UX case study is to evaluate the user experience of Zunu Mail and provide recommendations for enhancing its design, functionality, and security. The study will be based on user research and testing, as well as a competitor analysis and task analysis.
ROLE
UX Designer
User Research, Interaction, Visual Design, & Branding
Ziroh Labs deals with the encryption of sensitive customer information, including personal and financial data. Due to the nature of user business, they were in need of a system that would provide an added layer of security to protect their customers' data. They decided to implement encryption-based software, which would encrypt all data stored on the system.
I joined Ziroh Labs as a UX designer in April 2022. It's a Company of over 60 engineers and 5 product managers. I support design across every aspect of our business and am responsible for UX and UI across key parts of the application side of the platform.
Implemented a design process
This has helped our team establish more structure for how we conduct our work and allow other teams to gain visibility across our upcoming sprints.
Improved usability across the platform
No usability tests were conducted by the external consultancy before the last release. Since I took responsibility for the product, I have been actively working towards conducting UX research and usability testing in all areas.
Establishing a design kit.
This has helped to maintain consistency in the look and feel across different parts of the platform.
Establishing a design system.
This has helped the Engineering and Product teams to understand how and why we choose to implement certain components over others.
The user research for this study was conducted using a combination of surveys and usability testing and what ziroh lab has planned for its users. The surveys were sent to a sample of Zunu users and focused on understanding their needs, preferences, and satisfaction with the service. The usability testing was conducted with a separate group of participants and involved observing them as they performed common tasks in zunu mail, such as managing different mail services on zunu like Gmail and outlook, composing and sending an email, managing their inboxes, adjusting their settings.
The findings from the user research showed that zunu users value more advanced privacy and security offered by the service, but also have concerns about the ease of use and the speed of the interface. Additionally, users expressed a desire for more customization options, such as the ability to add custom themes or change the font size.
Confidentiality
Your emails remain encrypted on the device and on the cloud.